Avoid This Mail Order Company

So, I bought the Soul Sides Vol. 1 CD from this company Sandbox Automatic 5.8, because the Soul Sides website says to support 'em. The CD they sent is scratched. I email them 3 times. Finally here from them. You know what it says? How can the CD be scratched? It's shrink-wrapped. Well, duh. I wrote back that I've bought many CD's that have been scratched. Pressing plants make mistakes. Anyway, I'm telling you all this so you can avoid this company. A search at the Better Business Bureau shows that others have had problems with these people. Anyway, I've got the BBB on them. I want a new CD or my money back, and hope to never have to see hear from them again.